← All 240 CVsExecutive · Customer service
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Profile
Team leader who turns complaints into loyal customers. Five years in contact centres, coaching teams to the top of the satisfaction table.
Experience
Team leader2021 to now
Octopus Energy- Lead 14 advisers on phone, chat and email
- Team satisfaction 94%, best in the centre
Customer adviser2019 to 2021
Shop Direct- Handled 80 contacts a day; promoted in 18 months
Education
A levels: English, Business, Psychology2016 to 2018
Carmel CollegeSkills
Coachingcomplaint handlingZendeskquality assurancerotasKPIsLanguages
English (native)
Interests
Football, five-a-side
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