← All 240 CVsTimeline · Customer service
Tap any words to type on them. Drag to move. Right-click, or press and hold, for more.
Profile
Team leader who turns complaints into loyal customers. Five years in contact centres, coaching teams to the top of the satisfaction table.
Experience
Team leader2021 to now
Octopus Energy- Lead 14 advisers on phone, chat and email
- Team satisfaction 94%, best in the centre
Customer adviser2019 to 2021
Shop Direct- Handled 80 contacts a day; promoted in 18 months
Education
A levels: English, Business, Psychology2016 to 2018
Carmel CollegeSkills
Coachingcomplaint handlingZendeskquality assurancerotasKPIsLanguages
English (native)
Interests
Football, five-a-side
This is an example only. Type over any line and it becomes yours.
One A4 page. Your CV stays in this browser.