Live events should be for everyone. While accessibility at UK venues has improved significantly, the process of booking the right tickets can still be confusing and inconsistent. Knowing your rights, understanding the terminology, and preparing the right information beforehand can transform a potentially stressful task into a straightforward one, ensuring you get the support you need.
In 2026, many venues have streamlined their digital booking systems, but dedicated access schemes and phone lines remain crucial. This guide provides an expert, step-by-step approach to securing accessible tickets, from registering with a venue's scheme to what to expect on the day of the event, empowering you to book with confidence.
Clever things to do in access
Understanding the Terminology
Key terms include 'Wheelchair Space' (a space for a wheelchair user), 'Ambulant Disabled' (for patrons with mobility needs who don't use a wheelchair), and 'Essential Companion' (a complimentary ticket for someone providing necessary support, formerly 'carer ticket').
The Importance of Access Schemes
Most major venues and ticket agents operate an 'Access Scheme' or 'Access Card Register'. You sign up once, providing proof of disability (such as a PIP letter or Access Card). This registers your specific needs with them, making future bookings much faster and simpler.
The Booking Process
While some venues now allow online booking for accessible seats after you've registered, many still require you to call a dedicated accessibility phone line. Have the event details, your access scheme number, and payment information ready when you call.
What to Specify When Booking
Be clear about your exact requirements. This isn't just about a wheelchair space. Mention if you need step-free access, a ground floor seat, proximity to accessible toilets, an assistance dog space, or a spot in the British Sign Language (BSL) interpreted zone.
The Essential Companion Ticket
If you require support from another person to attend, you are entitled to request a complimentary essential companion ticket. This is a standard practice offered by members of the Society of Ticket Agents and Retailers (STAR). You will need to provide proof of eligibility via the venue's access scheme.
Know before you go
Don't wait until tickets go on sale. Register with the access schemes for your preferred venues and ticket agents now. The verification process can take a few days, and you don't want to be doing it under the pressure of a presale.
If you have any doubts or complex requirements, the venue's dedicated access team is your best resource. They have detailed knowledge of their building's layout, including seating, toilets, and entry points, and can provide the most accurate advice.
Once you've booked, double-check your email confirmation to ensure all your requirements have been correctly noted, including your companion ticket and any specific seating requests. It's much easier to correct a mistake early on.
When you arrive, venue staff are there to help. If you need assistance finding the accessible entrance, your seat, or facilities, just ask. Many venues offer 'at-seat' service for drinks and merchandise to avoid you having to navigate crowded areas.
