Handover
Collection, in an hour.
Papers
Your licence, a card for the deposit and the agreement read together
Walk round
Every mark on the van photographed with you
Inside
Gas, water, power, the bed and the roof, done by you while we watch
Drive
Round the block with us beside you
Away
The route card for night one and our phone number
Return
Bringing it back.
Time
By 10:00 on your last day
Fuel
Full, or we fill it at cost
Waste water
Emptied; we show you where
Deposit
£500, back within three days once the van is checked
If something goes wrong
We have broken down.
Call us: the van has breakdown cover and we arrange a replacement where we can.
We scraped it.
Tell us at return; repairs come from the deposit up to the excess only.
We are running late.
Phone ahead; up to an hour is fine.