Plumbing · urgent call-outs and planned work
Leaking now, or planning ahead?
Two clear routes. An urgent call-out tells you what to do while you wait; planned work ends in a written quote before anything starts.
Urgent call-outSmell gas? Don't use this page — leave and call the gas emergency line.
How a job runs
From the first message to a finished job.
Tell us the problem
Your postcode, what's happening and whether you have photos.
The plumber replies
They confirm what's urgent and when they can come.
Visit or quote
Urgent: a visit. Planned: a written quote.
The job
Booked in, finished and signed off with you.
Credentials
The details worth checking.
Worth seeing before anyone opens a wall, lifts a floor or touches a boiler.
Gas Safe registration
Plumber to confirmOnly for gas work: the engineer's number and what they're registered to do.
Approved-plumber scheme
Plumber to confirmMembership of a water-regulations approved scheme, if held.
Insurance
Plumber to confirmPublic liability cover.
Guarantee on work
Plumber to confirmWhat is guaranteed, and for how long.
Urgent?
Water where it shouldn't be?
Turn off the stopcock if you can, then call. The number below is a sample for this design.