Urgent call-out
Water where it shouldn't be?
Do the safe things first, then tell the plumber what's happening. Urgent requests arrive flagged at the top of their inbox.
While you wait
Four things to do now.
Turn off the water
Find the stopcock — often under the kitchen sink — and turn it clockwise.
Keep water away from electrics
If water is near sockets or lights, switch off at the consumer unit only if it's safe to reach.
Catch it and move things
Bowls and towels under the drip; lift what you can off the floor.
Take a photo
It helps the plumber bring the right parts.
Smell gas?
Don't use this page — leave and call the gas emergency line.
Plumber to confirm: when urgent customers can expect a reply, and the hours urgent call-outs are taken.
Call-out request
Three short steps. The plumber calls back on the number you give.
- 1. You
- 2. The problem
- 3. Check
About you
Preview enquiry — sending is switched off. Nothing typed here leaves this page.