Diagnose first. Replace only what needs replacing.
From the code on the display to the part that fixes it.
Washing machines, dishwashers and ovens repaired at home, with the model, the fault and the likely part known before we arrive.
Sample firm. Your appliances, prices and codes replace every line.
Look up the code
What is the display telling you?
Open a code: what it usually means, the one safe thing to check yourself, and the visit if that does not fix it.
E21Washing machineThe water is not draining awayApplies to: most front-loading machines (codes differ by make; check your manual)
Safe to check yourself: Clean the filter behind the small door at the bottom front, with a towel down
Book a drain repairE10Washing machineNot filling with waterApplies to: several makes use E10 or a similar fill code
Safe to check yourself: Check the tap behind the machine is on and the hose is not kinked
Book a fill repairUEWashing machineThe drum is unbalancedApplies to: machines that show UE or a flashing spin light
Safe to check yourself: Take out half the load and spin again
Book if it happens with light loadsE24DishwasherWater left in the bottomApplies to: many built-in dishwashers (codes differ by make)
Safe to check yourself: Clean the filter and check the drain hose is not kinked
Book a drain repairE09DishwasherNot heating the waterApplies to: dishwashers with a heater fault code
Safe to check yourself: Nothing to check yourself: the heater or its sensor
Book a heater repairF2Electric ovenThe temperature sensor is reading wrongApplies to: electric ovens with an electronic timer
Safe to check yourself: Switch off at the wall for a minute, then try again
Book an oven repair
Repair or replace?
When a repair is still worth it.
Indicative: each bar is an appliance's usual life; past the coral mark a new one is usually the better money. We always say which at the visit.
- Washing machine
- Usual life
- about 11 years
- Repair often worth it
- up to about 7 years
- Typical repair
- £85–£160
- Dishwasher
- Usual life
- about 10 years
- Repair often worth it
- up to about 6 years
- Typical repair
- £80–£150
- Electric oven
- Usual life
- about 15 years
- Repair often worth it
- up to about 10 years
- Typical repair
- £75–£140
- Tumble dryer
- Usual life
- about 12 years
- Repair often worth it
- up to about 8 years
- Typical repair
- £80–£140
- Fridge freezer
- Usual life
- about 13 years
- Repair often worth it
- up to about 9 years
- Typical repair
- £90–£190
First visit, fixed
The part comes with us.
With the model number and the code, we carry the likely part on the van. Four in five repairs are finished on the first visit.
- Model and code before we come
- Parts guaranteed for a year
- Old parts taken away