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Error codes

The code is a clue, not a diagnosis.

Sample codes; brands use their own. If it is not here, tell us what the display shows.

  • E21Washing machineThe water is not draining awayApplies to: most front-loading machines (codes differ by make; check your manual)

    Safe to check yourself: Clean the filter behind the small door at the bottom front, with a towel down

    Book a drain repair
  • E10Washing machineNot filling with waterApplies to: several makes use E10 or a similar fill code

    Safe to check yourself: Check the tap behind the machine is on and the hose is not kinked

    Book a fill repair
  • UEWashing machineThe drum is unbalancedApplies to: machines that show UE or a flashing spin light

    Safe to check yourself: Take out half the load and spin again

    Book if it happens with light loads
  • E24DishwasherWater left in the bottomApplies to: many built-in dishwashers (codes differ by make)

    Safe to check yourself: Clean the filter and check the drain hose is not kinked

    Book a drain repair
  • E09DishwasherNot heating the waterApplies to: dishwashers with a heater fault code

    Safe to check yourself: Nothing to check yourself: the heater or its sensor

    Book a heater repair
  • F2Electric ovenThe temperature sensor is reading wrongApplies to: electric ovens with an electronic timer

    Safe to check yourself: Switch off at the wall for a minute, then try again

    Book an oven repair

Safety first

Four things not to do.

  1. Do not open a live appliance

    Unplug or switch off at the isolator first

  2. Do not force a locked door

    Wait two minutes after a programme; then call us

  3. Do not run a leaking machine

    Water and mains electricity do not mix

  4. Do not touch gas fittings

    Only a Gas Safe engineer may

Code not listed? Describe what it does.